At Mesmeric Apparel (accessible from https://mesmericapparel.com.bd and our mobile application), one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document details the types of information we collect, how we use it, and your rights regarding your data.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
Consent
By using our website or mobile application (collectively, the “Platform”), you hereby consent to our Privacy Policy and agree to its terms.
What personal data we collect and why we collect it
Account Registration and Orders
When you register for a WooCommerce account or make a purchase, we ask for your contact and billing information. This includes your name, billing address, shipping address, email address, and telephone number. We use this information to process your orders, deliver products, and communicate with you about your purchases.
Contact forms
When you submit information through our contact forms, we collect the details you provide (such as your name, email address, phone number, and message). We use this information solely for customer service purposes.
Log Files and Device Information
Mesmeric Apparel follows a standard procedure of using log files, which applies to both our website and mobile app. These files log visitors when they use the Platform. The information collected includes internet protocol (IP) addresses, browser type, device type, operating system, Internet Service Provider (ISP), date and time stamps, referring/exit pages, and click data. This information is not personally identifiable and is used for analyzing trends, administering the site and app, tracking user movement, and diagnosing technical issues.
Cookies, Web Beacons, and Facebook Pixel
Our website uses cookies and similar tracking technologies to enhance your experience. These cookies store information including visitors’ preferences and the pages on the website that the visitor accessed or visited.
Facebook Pixel: We use the Facebook Pixel on our website. This tool allows us to understand and deliver ads and make them more relevant to you. The collected data remains anonymous to us; however, Facebook saves and processes the data so a connection to your user profile is possible. Facebook can use the data for its own advertising purposes in accordance with Facebook’s Data Usage Policy.
If you edit or publish an article, an additional cookie will be saved in your browser indicating the post ID. If you log in, we set up temporary and persistent cookies to save your login information and screen display choices.
Embedded content from other websites (including YouTube)
Product pages on this site include embedded YouTube videos. Embedded content behaves in the exact same way as if the visitor has visited the other website. Even when watching a video in our site’s media player, YouTube (Google) may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that video. This includes tracking your interaction if you have a Google account and are logged in.
How we use your information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website and mobile app
- Process transactions and send related information, including order confirmations and invoices
- Improve, personalize, and expand our Platform
- Understand and analyze how you use our website and app
- Develop new products, services, features, and functionality
- Communicate with you for customer service, updates, and marketing purposes
- Find and prevent fraud
Who we share your data with
We do not sell your personal data to third parties. We share your information only with trusted third-party service providers who assist us in operating our business:
- Shipping Partners: To deliver your orders.
- Advertising Partners: Such as Facebook (Meta) and Google, to measure ad performance and deliver relevant content.
How long we retain your data
For users that register on our website or app, we store the personal information provided in their user profile indefinitely so they can manage their orders. Contact form entries are typically kept for six months for customer service reference, and customer purchase records are kept for legal, accounting, and administrative purposes.
Your Data Protection Rights & Account Deletion
We want to make sure you are fully aware of all your data protection rights. Depending on your location (including GDPR and CCPA guidelines), you are entitled to:
- The right to access: You can request copies of your personal data.
- The right to rectification: You can request that we correct any information you believe is inaccurate or incomplete. All registered users can also see, edit, or delete their personal information directly in their account dashboard at any time.
- The right to erasure (Data Deletion): You have the right to request that we delete your account and erase your personal data. App users can request account and data deletion by emailing us directly at [email protected]. We will process your deletion request within 30 days. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Children’s Information
Adding protection for children while using the internet is a priority. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Mesmeric Apparel does not knowingly collect any Personally Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website or app, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Security measures
We prioritize the security of your personal information. Our platform utilizes SSL/HTTPS encryption to ensure that data passed between your browser/app and our servers remains private. We also employ regular malware scanning and restrict administrative access. In the event of a data breach, we will notify affected users and regulatory authorities within legally required timeframes.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted.
Contact Us
If you have any questions, privacy concerns, or requests regarding your data, do not hesitate to contact us:
Email: [email protected]
Mobile / WhatsApp: +880-1710-084805